ABOUT DAWASCO ..
WHO ARE WE?
• Dar es salaam Water and Sewerage Corporation (DAWASCO) is a sole provider of water supply and sewerage Services in Dar es Salaam city and parts of Coast region.
WHAT WE DO?
The Corporation is responsible for the Management, Operation, and maintenance of water supply and waste water disposal services.
To achieve these DAWASCO undertake the following:-
WHAT WE DO ON WATER SUPPLY?
• Continuously operate and manage the available resources and take responsible actions to ensure sustainability of water supply.
• Monitor and maintain the quality of water
• In conjunction with assets holder (DAWASA), we strive to ensure continuous improvement of water supply services.
• To Educate the community on the value of water as a precious resource and waste water management through mass media, and public meetings
• Connect water supply to new applicants
• Bill and collect revenue for water consumed by new and existing customers on monthly basis
• Carry out regular surveys on the services we provide.
WHAT WE DO ON SEWERAGE
• Monitors and maintains the services of sewage treatment and disposal for the society.
• Ensure treatment works are maintained and repaired to protect environment.
• Undertakes to upgrade waste water disposal management assets to ensure continuous improvement to the sewage treatment and disposal services.
• Educate the Community for the services provided
• Connect new applicants
• Bill and collect revenue from customers for services provided
PROCEDURES FOR NEW CONNECTION• An applicant to obtain, complete and return application forms to the respective Area Office with two passport size photograph for individual application or your Organization stamp.
• On receipt of fully completed application documents, a survey on viability of service to be conducted, prepare sketch drawings and issue invoice to the applicant within 5 working days.
• Applicant can expect to be connected within 14 working days after he/she has made full payment for new connection fee.
• Water bills to be issued to the customer on the following month.
• In order to maintain the quality and standard of our service, DAWASCO shall do the procurements of new connection materials, excavation and back filling
• Every new connection shall be strictly installed with a water meter
CUSTOMER‘S OBLIGATION
• Pay your bill timely
• Always remember your Account Number in case you have any complaint
• Pay your bill at any of our pay point or at CRDB bank though Account No 01J1021921900
• Be cooperative and allow access to our meter readers and Revenue Collectors to do their job
• Always allow access of our Officials to inspect your bills
• Report immediately to us any dubious dealings on our services rendered.
• Under no circumstances customers are not allowed to pay cash to any DAWASCO employee except at the pay point and make sure they are given computerized receipts (hand written receipt not allowed)
• Report burst or leakage to nearest DAWASCO office
• Report any suspected illegal connection or reconnection and we shall act promptly.
• Not bypass or tamper with water meter installed in their residence once discovered you will be prosecuted and suffer all legal wraths.
• Provide us honest feedback about our services by contacting your nearest Area Manager or any other means of communication
• Refrain from offering bribes, personal financial or material benefits for influencing decisions
• Report all cases of vandalism to the nearest DAWASCO Office
ILLEGAL CONNECTION
• We treat illegal connections as capital offense
• Any person found with illegal connection, will be disconnected, and a penalty of 24 months bill will imposed against him/her regardless when illegal connection took place.
• Failure to pay 24 months penalty, legal action will follow suit.
• For the service to be reconnected, new connection procedures will be applied
FEEDBACK MECHANISM
• Response to written Correspondence
• We will make every effort to resolve your inquiry in full before a reply is sent. • If this is not possible, an interim reply will detail current progress within 5 working days and tell you when you can expect a full answer.
• Our response will contain the name and telephone number of the responsible person.
• If the complaint is technical in nature and/or needs investigation, we will acknowledge receipt within 5 working days and tell you time required to fix it which will normally range between 15 to 30 days.
• We will use plain, simple and concise language when we correspond with you.