OUR SERVICES ..

COMMERCIAL AND CUSTOMER SERVICES
There is a direct relationship between customer services and revenue collection, we believe that if the Corporation becomes more customer focused it will manage and win the confidence of customers and hence increase in revenue collections.
Management has been emphasizing importance of delivering an excellent service to our esteemed customers, several staff have attended short course on customer service which will help them to change and become more customer focused.
Our customers outreach programs have been improving to great extent in line with the improvement in Information Communication Technology,
Nowadays we are using SMS to send bills to our customers. This system has proved to be very effective way of delivering bills to our customers because customers get their bills wherever they are and they just come to our offices for payments with their mobile phones only. We have captured and linked 45,000 customers’ accounts with their mobile phones. The innovations of using SMS to communicate to our customers have managed to increase and stabilize DAWASCO revenues.
Our esteemed customers can also make payments via M-PESA, ZAP. These are mechanism which has been created in collaboration with mobile phone operators which enable a customer to make payments by using his or her mobile phone.
We always believes that creativity and innovations can help DAWASCO to serve her customers effectively and efficiently that’s why we have also introduced a system of making payments by using DAWASCO scratch cards. Customers have started using this system; however it is expected to be launched officially at the begging of next year 2010. This system will enable customers in remote areas to make payments of their water bills conveniently and at no costs. This system also enables our customers to check their bills by sending SMS via numbers 15796. [BAL account numbers then send to numbers 15796]
To increase its image to the customers/public at large Management is planning to establish a modern call center which will be used as a central point of recording and disseminating for action all customers’ complaints, this will enhance effective and efficient management of customer complaints
OPERATIONAL AND MAINTANANCES
DAWASCO has put up the strategies aimed at improving its servise to its clientele in Dar es Salaam, Kibaha and Bagamoyo. In a pursuit to improve the services, the company in partnership with other stakeholders has installed larger diameter water pipes along major roads and street in Dar es Salaam and coast region which will supply water with adequate pressure to ensure our customers are catered for.
The new pipes will not only improve the system efficiency but also facilitate standards connections to about 20,000. The consumer connection is now undertaken to the areas of Mbezi Beach, Kunduchi, Mbezi-Kimara, and Tabata. Ubungo Mabibo Kibo and Msewe with a distance not exceeding 30 meters.
DAWASCO aim to connect its clients with water in every homestead is justified because water is essential in the life of human being DAWASCO spend a lot of money in the form of electricity and water chemicals in its three plants of Upper Ruvu, lower Ruvu and Mtoni it is only by timely payments of your water bills that DAWASCO will be able to serve you better.